Case Study

Mobile Application - 2025

Park & Trails

Role

UX Researcher, UI Designer

Timeline

4 Weeks

Project

Self-Initiated UX Case Study (Problem-Driven)

Tools

Figma, Google Docs, Paper & Pen

At a Glance

Park & Trails is a mobile application designed to help users discover local parks and trails that are safe, well-lit, and accessible—especially during evening hours. The app provides real-time safety alerts, lighting status, maintenance closures, and trusted parking info to make outdoor activity planning safer and more informed.

Designing for the Hours Most Apps Forget

As someone who enjoys early morning and evening outdoor activity, I noticed a lack of digital tools that prioritized safety and visibility during off-peak hours. Park & Trails started as a personal solution, then grew into a full UX case study backed by research, user pain points, and accessibility needs. I designed this app to empower the community to explore with more confidence and fewer risks.

Explore With Confidence

Explore With Confidence

Easily find trails near you based on lighting, distance, safety rating, and recent user reports. Filter by time of day, activity type, or accessibility needs.

Know Before You Go

Know Before You Go

Trail detail pages include AI-summarized reviews, lighting scores, safety updates, and parking conditions—helping users make informed decisions before stepping outside.

Designed for Real-World Safety

Designed for Real-World Safety

Real-time updates on lighting, closures, and community-reported incidents. Whether you're planning a walk at dusk or a morning bike ride, Park & Trails ensures you're not left in the dark—literally.

Community-Powered Confidence

Community-Powered Confidence

Users contribute reviews, lighting reports, and trail safety tips—building a community-driven network of shared outdoor knowledge.

Discovery

Understanding the Problem

Many Texas parks and trails face real challenges—especially after sunset. Through personal experience and early exploration, I noticed a lack of reliable information on park lighting, trail safety, and closures. I wanted to validate whether others were experiencing the same thing.

Secondary Research

Secondary Research

I began by reviewing online sources like Reddit, Facebook, Yelp, Google, local news reports. Patterns started to emerge:

  • Safety concerns: Reports of vandalism and isolated incidents after dark.
  • Lighting issues: Users mentioned poorly lit paths and limited visibility.
  • Trail closures: Maintenance and construction closures were rarely updated.
  • Overcrowding: Some trails required reservations due to high foot traffic.

The Gap & Solution

These insights confirmed the gap I originally observed—especially for users who enjoy parks in the evening or early morning hours. It was clear that a solution was needed to provide real-time updates on lighting, safety, and closures, empowering people to explore with confidence.

Goal Statement

Our Park & Trails app will let users receive real-time updates on trail safety, lighting, maintenance, and parking, which will affect Texas outdoor enthusiasts by enabling them to safely plan park visits, especially during evenings. We will measure effectiveness by tracking user engagement and satisfaction metrics.

Competitor Analysis

AllTrails

AllTrails Logo

Pros

  • CheckExtensive trail database
  • CheckRobust filters & user reviews
  • CheckOffline maps (premium)

Cons

  • CloseMissing real-time safety/lighting updates
  • CloseAdvanced features locked behind paywall
  • CloseCan feel cluttered with ads

Hiking Project

Hiking Project Logo

Pros

  • CheckDetailed offline trail data
  • CheckElevation profiles & stats
  • CheckMedium-sized community

Cons

  • CloseOutdated, clunky UI
  • CloseLarge download per city required
  • CloseNo real-time updates

TX Parks & Wildlife

TX Parks & Wildlife Logo

Pros

  • CheckOfficial state park info & alerts
  • CheckTrusted, verified content
  • CheckEvents & local programs

Cons

  • CloseLimited trail-specific details
  • CloseBureaucratic design & text-heavy
  • CloseNo real-time safety/lighting data

Key Insights & Recommendations

Lighting & Safety

  • Gap: None of the competitors provide dedicated lighting information or real-time safety alerts.
  • Opportunity: ParkFinder should integrate user-submitted and official data to offer lighting ratings, real-time safety updates, and secure parking tips.

User-First Design

  • Gap: Competitors like Hiking Project have outdated, clunky interfaces that force users to download large databases, making the experience cumbersome.
  • Opportunity: ParkFinder must deliver a modern, streamlined mobile-first experience with intuitive navigation and a clear hierarchy of safety-critical information.

Content & Accessibility

  • Gap: Content in existing apps is either too technical or overly dense. Accessibility is only marginally addressed.
  • Opportunity: Use clear, concise language and ensure the design adheres to best practices in accessibility (e.g., larger fonts, high contrast, screen reader support).

Feature Prioritization

  • Gap: Many advanced features on competitors are behind paywalls or require extra steps (offline maps, database downloads).
  • Opportunity: Offer essential safety and trail information for free, with premium features as optional add-ons—maximizing accessibility and trust among users.

Brand & Tone

  • Gap: Competitors vary widely in tone—from overly technical to bureaucratic—failing to build an emotional connection with users seeking reassurance and ease.
  • Opportunity: Establish a friendly, confident, and community-driven brand identity that makes users feel safe, informed, and supported on every adventure.

Empathize

Understanding the Problem

Based on research, the persona captures key user behaviors, needs, and pain points to inform design decisions and improve usability.

Persona Avatar

Emma

Age: 32

Location: Austin, Texas

Occupation: Marketing Manager

Activity Level

ActiveHikingBikingWalking

I love walking in the evenings, but some of these parks don't have adequate lighting for safety.

Emma is an outdoor enthusiast who enjoys walking, hiking, and biking in Texas parks. She frequently explores local trails with her dog and uses parks to stay active, especially in the evening. She is tech-savvy and relies on mobile apps to plan her outdoor activities. Emma values safety, accessibility, and the ability to enjoy outdoor activities in the evening.

Pain Points:

  • Encountering unsafe or poorly maintained areas on trails.
  • Difficulty finding well-lit trails for evening walks and biking.
  • Overcrowded parks requiring reservations.
  • Lack of information about trail closures due to construction.

Needs & Goals:

  • Find safe, well-maintained trails for walking and biking.
  • Access to information about the lighting available for evening activities.
  • A reliable, easy-to-use tool to avoid overcrowded parks and trails.
  • Ensure safe parking areas and avoid incidents of theft.
  • User Journey: Emma

    Goal: Plan and enjoy a safe, well-lit evening walk in a local park using the Park & Trails app.

    Scroll horizontally to view the full table
    ACTIONIdentify Nearby ParkCheck Safety & MaintenancePlan Route & Set TimeTravel to the ParkStart Evening WalkWrap Up & Feedback
    Task ListOpen Park & Trails app and filter by park distance, lighting conditions, and user ratings.Review recent safety reports & notifications. Look for closures and check safety rating score.Use in-app route planner to avoid closed trails, select an ideal time, and bookmark the route.Navigate to recommended parking and receive safety alerts.Check in at the trailhead and follow the guided route.Confirm end of walk, rate experience, and submit feedback.
    Feeling AdjectiveHopeful, CuriousInformed, ReassuredPrepared, Organized, ConfidentFocused, AnxiousSecure, FocusedSatisfied, Empowered
    Improvement OpportunitiesQuick 'Lighting Score' indicator and visual map of lit areas.More prominent real-time alerts and a clear 'Safe Parking' label.Suggest best times based on crowd data and offer multiple route options.Highlight step-by-step navigation and identify well-lit areas.Shareable location option, voice/haptic guidance, and an 'emergency contact' button.Prompt a short survey or star rating and encourage sharing trail issues.

    Big Picture Storyboarding

    Mapping out the overall user experience helped identify key interactions, pain points, and moments of delight. This high-level view ensured the design aligned with user needs and real-world scenarios.

    User Journey Big Picture

    Close-Up Storyboarding

    Zooming in on specific moments in the journey allowed for a deeper understanding of user behavior, emotions, and potential roadblocks. These insights guided more thoughtful and intuitive design decisions.

    User Journey Close-Up

    Ideate

    Crazy 8s: Rapid Ideation

    I kicked off ideation with Crazy 8s, sketching eight quick ideas in eight minutes. This fast-paced approach helped generate diverse solutions and break past initial assumptions.

    Crazy 8s Rapid Ideation

    Information Architecture

    Next, I structured the app’s Information Architecture, ensuring clear navigation and intuitive user flows for a seamless experience.

    Information Architecture

    Wireframing & Prototype

    From User Pain Points to Low-Fidelity Wireframes

    Each screen reflects a direct response to the challenges discovered in user research—like finding lighting accommodations, receiving safety alerts, and planning evening walks. The wireframes laid the groundwork for a mobile experience focused on safety, clarity, and confidence.

    Low-Fidelity Wireframe & Prototype

    low-fi Wireframe

    Design System

    I decided to use the Atomic Design methodology to create a comprehensive design system for Park & Trails. This approach allows for modular, reusable components that can be easily adapted and scaled as the app evolves.

    design system

    Changes made from feedback during testing

    Updated alert notifications along with the added the top keywords to the park details page to help users quickly identify the most relevant alerts. This change was made based on user feedback to enhance the visibility of important information before they visit the park or trail.

    alert update beforealert update after

    Enhancing Accessibility

    Updated contrast on the navigation menu to make it more accessible for user with visual impairments. The black and white contrast was adjusted to ensure better visibility in low-light conditions, making it easier for users to navigate the app during evening hours.

    alert update beforealert update after

    High-Fidelity Wireframe & Prototype

    high-fi Wireframe

    Research to Reality

    Research to Reality

    The final UI brings research to life—helping users discover safe, well-lit trails with ease. From real-time safety alerts to lighting filters and community tips, every screen is optimized to make evening or early-morning trail use more informed and intuitive. The design prioritizes trust, accessibility, and a modern mobile experience that puts user peace of mind first.

    Progress Tracking & Contributions

    Progress Tracking & Contributions

    From selecting a well-lit trail to tracking your route in real-time, Park & Trails is designed to guide every step of your outdoor experience. The interface evolves as the journey progresses—offering progress tracking, lighting details, and confidence-boosting insights like crowd level and sunset time. Once the trip ends, users are encouraged to leave a quick review or safety note, building a helpful loop of community feedback for others. Every detail, from color indicators to route clarity, was designed to keep outdoor enthusiasts safe, informed, and connected.

    Reflection & Future Improvements

    Working on Park & Trails has been an incredible journey—from early sketches and low-fi wireframes to the polished high-fidelity designs you see today. Throughout the process, I stayed focused on solving real user pain points like safety in low-light conditions and navigating crowded trails. Every phase of the design process taught me the value of user-centered research, iterative testing, and balancing aesthetics with functional clarity.

    What I Learned

    1.

    User-Centered Design Engaging with users and synthesizing feedback was key to creating a solution that truly meets the needs of evening park-goers.

    2.

    Iterative Testing Frequent usability tests helped refine each screen, ensuring that safety alerts, lighting info, and community features were both intuitive and reliable.

    3.

    Balancing Aesthetics & Functionality While the visual appeal of the app is important, making sure that every element serves a purpose was my primary goal.

    4.

    Community Empowerment User contributions not only enriched the content but also built trust—proving that a strong community is the heart of any great app.

    Next Steps

    Moving forward, I plan to expand on the research phase by conducting in-depth field tests, enhancing real-time data integrations, and further refining community features.My focus will be on optimizing the app's responsiveness and accessibility, ensuring that every user—no matter when or where they use Park & Trails—feels safe and informed.This project has not only honed my skills in UX and UI design but also reinforced my passion for building digital solutions that make a tangible difference in users' lives.

    This project has not only honed my skills in UX and UI design but also reinforced my passion for building digital solutions that make a tangible difference in users' lives.